Healthcare
Precision FemCare's support team was spending hours answering the same questions about hormone tests, treatment protocols, and appointments—while patients waited for responses. Built an AI assistant that lives on their website, instantly answering patient questions 24/7 and seamlessly handing off complex cases to human staff. The AI knows exactly when to escalate, ensuring patients always get the right level of care.
The clinic's small support team couldn't keep up with patient inquiries. Simple questions about tests and treatments took hours to answer, while urgent medical concerns got buried in the queue. Patients expected instant responses, especially paying members who deserved premium service. The team needed a way to handle routine questions automatically while ensuring complex cases got human attention fast.
Created an AI assistant embedded directly on their website that handles the majority of patient questions instantly. The AI pulls answers from the clinic's knowledge base, recognizes paying members to give them access to exclusive content, and knows exactly when a conversation needs human attention—automatically creating support tickets with full context so staff can jump in seamlessly. Patients get instant help day or night, and the support team focuses on cases that truly need their expertise.
time reduction
24/7
instant responses
support team focus
Complex
cases only
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